Client Experience & Banking Concierge

PNC Financial Services Group, Inc.; Indiana (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

PNC Financial Services Group, Inc. in New Albany, IN is seeking a Client Experience Associate within its Retail Banking team. The role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities to deepen loyalty across multiple branches in the region.

The position emphasizes an in-office environment with a supportive culture that values balance and customer focus. No visa sponsorship is provided for this role.

Qualifications

• Roles at this level typically do not require a university/college degree.
• Experience and product knowledge may be considered in lieu of a degree.
• Strong customer service and communication skills are expected.

Responsibilities

• Delivers a unique customer experience and builds loyalty.
• Processes a variety of customer interactions and educates on options.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations and enhances customer share of wallet.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in New Albany, IN is seeking a Client Experience Associate within its Retail Banking team. The role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities to deepen loyalty across multiple branches in the region.

The position emphasizes an in-office environment with a supportive culture that values balance and customer focus. No visa sponsorship is provided for this role.