Client Experience & Solutions Specialist

PNC; Woodstock (GA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Descripción de la vacante

PNC's Woodstock, GA location seeks a Client Experience Associate to deliver a differentiated customer experience and support everyday banking needs. Based in-office, you will engage customers, educate on options, and refer opportunities to branch staff to grow loyalty.

You will participate in lobby engagement, leverage technology to assist customers, and follow defined processes to ensure accurate teller and branch operations while driving customer satisfaction.

Formación

• Roles at this level typically do not require a university / college degree.
• Typically <1 year of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience may be considered.

Responsabilidades

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Conocimientos

Customer Experience (CX)

Customer Service

Understanding Customer Needs

Identifying Opportunities

Proactive Sales

Leveraging Technology

Digital Awareness

Effective Communications

Accuracy and Attention to Detail

Managing Multiple Priorities

Fraud Detection and Prevention

Banking

Branch Banking

Accountability

Educación

No Degree

Descripción del empleo

PNC's Woodstock, GA location seeks a Client Experience Associate to deliver a differentiated customer experience and support everyday banking needs. Based in-office, you will engage customers, educate on options, and refer opportunities to branch staff to grow loyalty.

You will participate in lobby engagement, leverage technology to assist customers, and follow defined processes to ensure accurate teller and branch operations while driving customer satisfaction.