Client Experience Specialist

PNC; Sanford (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Education assistance

Paid time off

Retirement benefits

Job summary

PNC's Sanford, FL branch seeks a Client Experience Associate to deliver exceptional customer service and help customers navigate financial options. This in-office role focuses on deepening relationships and loyalty through thoughtful conversations and tailored solutions.

You will engage customers in the lobby, educate on digital tools, and identify banking opportunities for referrals while maintaining efficient branch operations.

Qualifications

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Supports proactive sales conversations and branch operations to drive customer loyalty.

Responsibilities

• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC's Sanford, FL branch seeks a Client Experience Associate to deliver exceptional customer service and help customers navigate financial options. This in-office role focuses on deepening relationships and loyalty through thoughtful conversations and tailored solutions.

You will engage customers in the lobby, educate on digital tools, and identify banking opportunities for referrals while maintaining efficient branch operations.