Customer Experience Banker | Walk-In Financial Concierge

Huntington Bank; Covington (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and processing transactions accurately while delivering outstanding service.

This in-branch role emphasizes proactive outreach, educating customers on banking products, and collaborating with partners to deepen relationships.

Qualifications

• High School Diploma or GED required or Bachelor's degree preferred.
• Minimum 1 year of customer service experience or military service in an administrative/official role.
• Experience in banking, financial services or goal-driven retail sales is a plus.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, service, and relationship management skills.

Skills

Customer service

Relationship management

Sales skills

Banking product knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and processing transactions accurately while delivering outstanding service.

This in-branch role emphasizes proactive outreach, educating customers on banking products, and collaborating with partners to deepen relationships.