Customer Experience Banker | In-Branch Financial Concierge

Huntington Bank; Mayfield Heights (OH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and recommending suitable banking products.

Provide accurate transactions, educate customers on deposit products, and uphold security and regulatory policies. The role emphasizes proactive outreach, referrals, and strong customer service, with potential flexible work arrangements and a commitment to

Qualifications

• High school diploma or GED required, plus 1 year of customer service or military service in an administrative role or a Bachelor's degree as alternative.
• Preferred: 1+ year in banking or financial services customer service.
• Cash handling skills and comfort with technology such as online/mobile banking.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Promote and educate customers on deposit products and other banking services.
• Identify opportunities to deepen relationships through a disciplined sales process and referrals.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and recommending suitable banking products.

Provide accurate transactions, educate customers on deposit products, and uphold security and regulatory policies. The role emphasizes proactive outreach, referrals, and strong customer service, with potential flexible work arrangements and a commitment to