In-Branch Financial Concierge | Customer Experience Banker

Huntington Bancshares, Inc.; United States; Hybrid; USD 35,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships, recommend deposit and other banking products, and process transactions accurately while delivering exemplary service. The role emphasizes proactive discovery of financial goals, adherence to policies, and collaboration with bank partners to enhance customer satisfaction.

Qualifications

• High School Diploma or GED and 1 year of customer service or related experience, or a Bachelor's Degree.
• Experience with consumer deposit products is preferred.
• Comfort with mobile and online banking platforms.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other banking services to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, customer service, relationship management and banking skills.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships, recommend deposit and other banking products, and process transactions accurately while delivering exemplary service. The role emphasizes proactive discovery of financial goals, adherence to policies, and collaboration with bank partners to enhance customer satisfaction.