Customer Experience Banker — Remote/Hybrid Concierge

Huntington Bancshares, Inc.; Grafton Township, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. in the United States is seeking a Customer Experience Banker Non NMLS who serves as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and recommending deposit and other banking products.

This role emphasizes accurate cash handling, expert product education, disciplined sales process, and adherence to policies while delivering exemplary service and supporting team and community goals.

Qualifications

• Minimum 1 year of customer service or military service in an administrative/operations role, or a Bachelor's Degree.
• Experience in banking, financial services, or goal-driven retail sales is preferred.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales experience

Banking knowledge

Cash handling

Education

High School Diploma or GED

Tools

Mobile/Online banking familiarity

Job description

Huntington Bancshares, Inc. in the United States is seeking a Customer Experience Banker Non NMLS who serves as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and recommending deposit and other banking products.

This role emphasizes accurate cash handling, expert product education, disciplined sales process, and adherence to policies while delivering exemplary service and supporting team and community goals.