Customer Experience Banker - Financial Concierge (Remote)

Huntington Bancshares, Inc.; Lake City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in the United States is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposit products and services.

The role balances daily transactions, balances cash, and delivers exemplary service while educating customers and partnering with other bank areas to deepen relationships. Flexible work arrangements may apply.

Qualifications

• Minimum 1 year of customer service or related experience; high school diploma required.
• Comfort with technology and banking products; cash handling preferred.
• Ability to identify customer needs and educate on deposits and services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through sales and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, and regulatory policies.
• Demonstrate strong communication and presentation skills.

Skills

Customer service

Sales skills

Relationship management

Banking knowledge

Communication skills

Presentation skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington Bancshares, Inc. in the United States is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposit products and services.

The role balances daily transactions, balances cash, and delivers exemplary service while educating customers and partnering with other bank areas to deepen relationships. Flexible work arrangements may apply.