Customer Experience Banker: Remote Banking Concierge

Huntington National Bank; Holland (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Huntington National Bank in United States is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposit and other banking products. You will process transactions accurately and balance daily with exemplary service.

The role emphasizes educating customers on deposit products, proactive outreach, and building partnerships across bank areas while

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in United States is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposit and other banking products. You will process transactions accurately and balance daily with exemplary service.

The role emphasizes educating customers on deposit products, proactive outreach, and building partnerships across bank areas while