Customer Experience Banker — Remote-Eligible Growth & Service

Huntington National Bank; Auburn (AL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank in Auburn, AL is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposits and other banking products, and processing transactions accurately while delivering exemplary service.

Key qualifications include a High School Diploma or GED (or Bachelor's), plus experience in customer service.

Qualifications

• Provides excellent customer service and resolves issues.
• Educates customers on consumer deposit products.
• Identifies opportunities to grow relationships through a disciplined sales process.
• Educates and refers customers to other areas of the bank to deepen relationships.
• Adheres to operational, security, risk and regulatory policies.
• Demonstrates sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Banking products

Communication

Technology familiarity

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Auburn, AL is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposits and other banking products, and processing transactions accurately while delivering exemplary service.

Key qualifications include a High School Diploma or GED (or Bachelor's), plus experience in customer service.