Customer Experience Banker – Remote & Growth Focus

Huntington National Bank; Southaven (MS); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions accurately while delivering exceptional service. You will identify customer needs, educate on deposit products, and drive relationship growth.

Responsibilities include proactive outreach, managing referrals, and maintaining compliance with policies. A strong customer service background and basic banking knowledge are essential for success in this role.

Qualifications

• High School Diploma or GED required; 1+ year customer service or related experience preferred.
• Experience in banking, financial services or goal-driven retail sales is a plus.
• Cash handling skills and comfort with technology are beneficial.

Responsibilities

• Provide excellent customer service and resolve customer issues effectively.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through disciplined sales processes and referrals.
• Refer customers to other bank areas to deepen relationships and partnerships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Sales process

Relationship management

Education

High school diploma or GED

Job description

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions accurately while delivering exceptional service. You will identify customer needs, educate on deposit products, and drive relationship growth.

Responsibilities include proactive outreach, managing referrals, and maintaining compliance with policies. A strong customer service background and basic banking knowledge are essential for success in this role.