Customer Experience Banker | Remote-Eligible Financial Concierge

Huntington National Bank; Detroit (MI); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and banking solutions, and processing transactions accurately with strong service.

The role emphasizes proactive outreach, education, and cross-referrals to deepen partnerships while complying with all policies and regulatory requirements.

Qualifications

• High School Diploma or GED; Bachelor's degree optional.
• 1+ year of customer service experience in banking or related field.
• Strong customer service mindset and sales ability.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships via disciplined sales and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Relationship management

Communication

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and banking solutions, and processing transactions accurately with strong service.

The role emphasizes proactive outreach, education, and cross-referrals to deepen partnerships while complying with all policies and regulatory requirements.