Customer Experience Banker — Hybrid/Remote Options

0101 The Huntington National Bank; Columbus (OH); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS in Columbus, OH to serve walk-in customers as a Financial Concierge. You will process transactions, educate clients on deposit products, and identify opportunities to deepen relationships.

Demonstrate a disciplined sales process, refer clients to other bank areas, and uphold security and regulatory policies while delivering exceptional service. This role emphasizes teamwork, customer care, and accurate cash handling.

Qualifications

• Minimum 1 year of customer service experience in any setting.
• Ability to educate customers on deposit products.
• Comfort with using mobile and online banking tools.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS in Columbus, OH to serve walk-in customers as a Financial Concierge. You will process transactions, educate clients on deposit products, and identify opportunities to deepen relationships.

Demonstrate a disciplined sales process, refer clients to other bank areas, and uphold security and regulatory policies while delivering exceptional service. This role emphasizes teamwork, customer care, and accurate cash handling.