Customer Experience Banker - Financial Concierge (Hybrid)

Huntington Bancshares, Inc.; Dublin (OH); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our branch.

You will retain and grow consumer and business relationships by proactively identifying financial goals and needs, and by recommending deposits and other banking products and services. You will process customer transactions accurately and balances daily while delivering exemplary service, with opportunities to educate customers and refer them to other

Qualifications

• Minimum 1 year of customer service experience or military service in an administrative role or similar.
• Experience in banking, financial services, or goal-driven retail sales is preferred.

Responsibilities

• Provide excellent customer service and resolve customer issues effectively.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all policies, security, risk and regulatory procedures.
• Demonstrate sales, customer service, relationship management, banking, communication and presentation skills.

Skills

Customer service

Sales skills

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our branch.

You will retain and grow consumer and business relationships by proactively identifying financial goals and needs, and by recommending deposits and other banking products and services. You will process customer transactions accurately and balances daily while delivering exemplary service, with opportunities to educate customers and refer them to other