Hybrid Banking: Customer Experience Concierge

Huntington; Niles (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Huntington in Niles, Ohio seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help clients reach financial goals by recommending deposit products and other banking services, and you will process transactions accurately while delivering exceptional service.

The role emphasizes proactive relationship-building through a disciplined sales process, education on products, and referrals to other bank areas.

Qualifications

• High School Diploma or GED or Bachelor's Degree.
• 1 year of customer service experience or military service in an administrative role or similar.
• Preferred: 1 year+ experience in banking, financial services, or goal-driven retail sales.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, and regulatory policies.

Skills

Customer service

Sales process

Banking knowledge

Cash handling

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington in Niles, Ohio seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help clients reach financial goals by recommending deposit products and other banking services, and you will process transactions accurately while delivering exceptional service.

The role emphasizes proactive relationship-building through a disciplined sales process, education on products, and referrals to other bank areas.