Customer Experience Banker: Growth & Relationship Specialist

Huntington National Bank; Petoskey (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, building consumer and business relationships through deposit products and connected banking services.

The role focuses on delivering exemplary service, resolving issues, and educating clients about deposit options while growing relationships via a structured sales process and referrals. Office-based with flexible work arrangements as offered.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Experience in banking, financial services or goal driven retail sales is preferred.
• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay).

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication skills

Presentation skills

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, building consumer and business relationships through deposit products and connected banking services.

The role focuses on delivering exemplary service, resolving issues, and educating clients about deposit options while growing relationships via a structured sales process and referrals. Office-based with flexible work arrangements as offered.