Customer Experience Banker — Financial Concierge (Hybrid)

Huntington; Toledo (OH); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Huntington is looking for a Customer Experience Banker to assist walk-in customers at the Toledo, OH branch. You will act as a financial concierge, handling transactions accurately and aiming to grow customer relationships through deposit products and referrals.

The role emphasizes exemplary customer service, knowledge of banking products, and adherence to policies, with opportunities to collaborate across departments to better serve clients.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or military service in an administrative role or equivalent.
• Experience in banking or financial services preferred.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Explain consumer deposit products and educate customers on banking services.
• Identify opportunities to grow relationships through proactive outreach and referrals.
• Educate customers about other bank areas to deepen relationships.
• Adhere to operational, security, and regulatory policies and procedures.

Skills

Customer service

Cash handling

Online banking

Education

Bachelor's degree or higher

Job description

Huntington is looking for a Customer Experience Banker to assist walk-in customers at the Toledo, OH branch. You will act as a financial concierge, handling transactions accurately and aiming to grow customer relationships through deposit products and referrals.

The role emphasizes exemplary customer service, knowledge of banking products, and adherence to policies, with opportunities to collaborate across departments to better serve clients.