Customer Experience Banker | Financial Concierge (Hybrid)

Huntington; Columbus (OH); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington in Columbus, OH is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and recommending deposit products and services.

Responsibilities include processing transactions accurately, educating customers on deposit options, and proactively growing relationships through a structured sales process and referrals.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Communication

Cash handling

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington in Columbus, OH is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and recommending deposit products and services.

Responsibilities include processing transactions accurately, educating customers on deposit options, and proactively growing relationships through a structured sales process and referrals.