Financial Concierge: Customer Experience Banker

Huntington-Bank; Toledo (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Huntington Bank in Toledo, OH seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach their financial goals.

You will identify customer needs, explain deposit products, support sales through referrals, and maintain accurate transactions while adhering to bank policies. A proven service mindset and comfort with technology are essential.

Qualifications

• High School Diploma or GED and/or Bachelor's Degree.
• 1 year or more of customer service experience or related military/administrative role.
• Cash handling skills.
• Comfort with technology and online/mobile banking services.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Educate customers on consumer deposit products and services.
• Proactively identify opportunities to grow customer relationships through a sales process.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies, procedures, and risk controls.
• Balance daily transactions accurately.

Skills

Customer service

Sales

Communication

Presentation

Education

Bachelor's degree

Tools

Online banking

Mobile banking

Job description

Huntington Bank in Toledo, OH seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach their financial goals.

You will identify customer needs, explain deposit products, support sales through referrals, and maintain accurate transactions while adhering to bank policies. A proven service mindset and comfort with technology are essential.