Customer Experience Banker - Hybrid, Growth & Service

Huntington Bancshares, Inc.; Toledo (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in Toledo, OH seeks a Customer Experience Banker Non NMLS to be a Financial Concierge for walk-in customers, helping them achieve their financial goals by offering deposits and banking services while providing exemplary service.

You will grow consumer and business relationships through a disciplined sales process, educate customers on products, and refer them to other bank specialists. This in-office role emphasizes accuracy, compliance, and teamwork.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. in Toledo, OH seeks a Customer Experience Banker Non NMLS to be a Financial Concierge for walk-in customers, helping them achieve their financial goals by offering deposits and banking services while providing exemplary service.

You will grow consumer and business relationships through a disciplined sales process, educate customers on products, and refer them to other bank specialists. This in-office role emphasizes accuracy, compliance, and teamwork.