Customer Experience Banker — Financial Concierge (Hybrid)

Huntington Bancshares, Inc.; Calico Rock (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in Arkansas is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers, helping with deposits and banking services while delivering exceptional service.

The role emphasizes proactive customer engagement, identifying financial goals, and collaborating with partners to grow customer relationships. Office-based with flexible arrangements per team and a focus on accuracy and regulatory adherence.

Qualifications

• High School Diploma or GED is required.
• Minimum of 1 year of customer service experience in administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Cash handling

Banking product knowledge

Education

High School Diploma or GED

Job description

Huntington Bancshares, Inc. in Arkansas is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers, helping with deposits and banking services while delivering exceptional service.

The role emphasizes proactive customer engagement, identifying financial goals, and collaborating with partners to grow customer relationships. Office-based with flexible arrangements per team and a focus on accuracy and regulatory adherence.