Customer Experience Banker — Financial Concierge

Huntington Bancshares, Inc.; Weston (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals.

You will retain and grow consumer and business relationships by identifying needs, recommending deposit products, and guiding customers to relevant banking services. You will handle transactions accurately, balance daily, and deliver exemplary service while adhering to policies and procedures and collaborating with partners to deepen

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals.

You will retain and grow consumer and business relationships by identifying needs, recommending deposit products, and guiding customers to relevant banking services. You will handle transactions accurately, balance daily, and deliver exemplary service while adhering to policies and procedures and collaborating with partners to deepen