Customer Experience Banker: Financial Concierge

Huntington Bank; Zionsville (IN); Ibrido; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Huntington Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by identifying needs and guiding deposit and other banking products. You will handle transactions, provide exceptional service, educate customers on deposit products, grow relationships through disciplined sales, and adhere to all policies.

This role emphasizes customer service, sales, and risk-compliant banking operations.

Competenze

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Mansioni

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Conoscenze

Customer service

Sales

Banking knowledge

Cash handling

Formazione

High school diploma or GED

Bachelor's degree

Strumenti

Online banking

Mobile banking

Descrizione del lavoro

Huntington Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by identifying needs and guiding deposit and other banking products. You will handle transactions, provide exceptional service, educate customers on deposit products, grow relationships through disciplined sales, and adhere to all policies.

This role emphasizes customer service, sales, and risk-compliant banking operations.