Financial Concierge & Customer Experience Banker

Huntington National Bank; Mentor (OH); On-site; USD 36,000 - 56,000; Full time

Job summary

Huntington National Bank in Mentor, Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help clients retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and other banking services.

The role emphasizes accurate transaction processing, daily balancing, and delivering exemplary service while supporting sales through referrals and partnerships.

Qualifications

• High School Diploma or GED or higher; experience in customer service preferred.
• Experience in banking, financial services, or goal-driven retail sales advantageous.
• Comfort with technology including mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process.
• Refer customers to other bank areas to deepen relationships.
• Follow all policies and procedures and maintain accuracy and security.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Presentation

Education

High School Diploma or GED

Job description

Huntington National Bank in Mentor, Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help clients retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and other banking services.

The role emphasizes accurate transaction processing, daily balancing, and delivering exemplary service while supporting sales through referrals and partnerships.