Customer Experience Banker - Financial Concierge

Huntington Bancshares, Inc.; Monroe (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in Monroe, LA is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying goals, recommending deposit products, and delivering outstanding service. You will process transactions accurately, balance daily, and educate customers on mobile and online banking while pursuing referrals to deepen relationships.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through disciplined sales, follow-up, outbound calls, and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Communication

Relationship building

Cash handling

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. in Monroe, LA is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying goals, recommending deposit products, and delivering outstanding service. You will process transactions accurately, balance daily, and educate customers on mobile and online banking while pursuing referrals to deepen relationships.