Customer Experience Banker: Financial Concierge

Huntington Bank; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker in Bellaire, MI to assist walk-in customers and build lasting banking relationships. You will handle customer transactions accurately, promote deposit products, and identify opportunities to expand relationships through a disciplined sales process and referrals.

The role emphasizes exceptional service, understanding banking products, and educating customers on mobile and online banking while ensuring adherence to policies and security

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales & relationships

Banking knowledge

Cash handling

Technology literacy

Communication & presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank is seeking a Customer Experience Banker in Bellaire, MI to assist walk-in customers and build lasting banking relationships. You will handle customer transactions accurately, promote deposit products, and identify opportunities to expand relationships through a disciplined sales process and referrals.

The role emphasizes exceptional service, understanding banking products, and educating customers on mobile and online banking while ensuring adherence to policies and security