Customer Experience Banker - Walk-In Concierge

Huntington; Michigan; On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington in Harrison, MI is seeking a Customer Experience Banker to serve walk-in customers and help them reach their financial goals. You will process transactions accurately, educate clients on deposit products, and identify opportunities to grow relationships through proactive outreach.

The role emphasizes exceptional service, strong communication, and a disciplined sales approach to refer customers to other banking services while adhering to all policies and security procedures.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating and referring customers to deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals.
• Educating customers to use mobile and online banking services.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales ability

Relationship building

Communication skills

Financial literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington in Harrison, MI is seeking a Customer Experience Banker to serve walk-in customers and help them reach their financial goals. You will process transactions accurately, educate clients on deposit products, and identify opportunities to grow relationships through proactive outreach.

The role emphasizes exceptional service, strong communication, and a disciplined sales approach to refer customers to other banking services while adhering to all policies and security procedures.