Customer Experience Banker: Financial Concierge

Huntington Bancshares, Inc.; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. in Grand Rapids, MI seeks a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals and recommending banking products while handling transactions accurately. The role emphasizes customer service, regulatory adherence, and the ability to educate customers about deposits and other services.

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills and comfort with technology (mobile and online banking).

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.

Skills

Customer service

Sales

Relationship management

Banking products

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. in Grand Rapids, MI seeks a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals and recommending banking products while handling transactions accurately. The role emphasizes customer service, regulatory adherence, and the ability to educate customers about deposits and other services.