Customer Experience Banker | Financial Concierge

Huntington Bancshares, Inc.; Fridley (MN); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid time off (PTO)

Job summary

Huntington Bancshares, Inc. in Fridley, MN is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers, focusing on retaining and growing consumer and business relationships by identifying financial goals and offering appropriate deposit and other banking services.

The role requires strong customer service, knowledge of consumer deposit products, and a disciplined sales approach to educate customers and refer them to other bank areas to deepen

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. in Fridley, MN is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers, focusing on retaining and growing consumer and business relationships by identifying financial goals and offering appropriate deposit and other banking services.

The role requires strong customer service, knowledge of consumer deposit products, and a disciplined sales approach to educate customers and refer them to other bank areas to deepen