Customer Experience Banker: Elevate Relationships & Service

Huntington National Bank; Grand Rapids (MI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank in Grand Rapids is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposit products and services. You will process transactions accurately, balance daily and nurture consumer and business relationships through proactive outreach, referrals, and a disciplined sales process.

The role emphasizes service and regulatory compliance in a team environment.

Qualifications

• High School Diploma or GED required; bachelor's degree a plus.
• Experience in customer service or related roles preferred.
• Banking knowledge or familiarity with financial services is advantageous.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, service, and relationship-management skills.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship building

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Grand Rapids is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposit products and services. You will process transactions accurately, balance daily and nurture consumer and business relationships through proactive outreach, referrals, and a disciplined sales process.

The role emphasizes service and regulatory compliance in a team environment.