Customer Experience Banker: Grow Relationships & Serve Customers

Huntington; Allendale Charter Township (MI); Hybrid; USD 42.000 - 58.000; Vollzeit

Zusammenfassung

Huntington is seeking a Customer Experience Banker Non NMLS in Allendale, MI to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and services, while balancing daily transactions with exemplary service.

The role emphasizes proactive relationship growth, accuracy in transactions, and adherence to bank policies. A pathway to cross-sell and strong customer focus is key.

Qualifikationen

• High School Diploma or GED required, or Bachelor's degree with 1 year of customer service or related experience.
• Preferred: 1 year+ in banking/financial services or goal-driven retail sales; cash handling; comfortable with mobile/online banking.

Aufgaben

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, outreach, and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies, procedures, and regulatory requirements.
• Demonstrate sales, customer service, relationship management, banking, communication and presentation skills.

Kenntnisse

Customer service

Sales

Relationship management

Communication

Presentation

Banking knowledge

Tech proficiency

Ausbildung

High School Diploma or GED

Bachelor's Degree

Jobbeschreibung

Huntington is seeking a Customer Experience Banker Non NMLS in Allendale, MI to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and services, while balancing daily transactions with exemplary service.

The role emphasizes proactive relationship growth, accuracy in transactions, and adherence to bank policies. A pathway to cross-sell and strong customer focus is key.