Client Experience Specialist

PNC; Marion (OH); On-site; USD 34,000 - 56,000; Full time

Job summary

PNC in Marion, OH is seeking a Client Experience Associate to deliver exceptional service across multiple branches. You will engage customers, identify banking opportunities, and educate on digital tools to enhance financial wellbeing.

This in-office role emphasizes strong customer focus, risk awareness, and proactive sales through a defined process, supporting loyalty and share-of-wallet growth in a busy retail banking environment.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process to elevate client loyalty.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Marion, OH is seeking a Client Experience Associate to deliver exceptional service across multiple branches. You will engage customers, identify banking opportunities, and educate on digital tools to enhance financial wellbeing.

This in-office role emphasizes strong customer focus, risk awareness, and proactive sales through a defined process, supporting loyalty and share-of-wallet growth in a busy retail banking environment.