Customer Experience Associate - Retail & Delivery Support

Raymour & Flanigan Furniture and Mattresses; Newington (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast prepared by owners

Job summary

Raymour & Flanigan Furniture and Mattresses in Newington is seeking a Customer Service Representative to enhance the customer shopping experience by assisting with scheduling deliveries, managing payments, and addressing customer inquiries. The ideal candidate will demonstrate effective communication and organizational skills and thrive in a fast-paced environment. Flexibility to work a retail schedule, including nights and weekends, is essential. Join a company known for its inclusive workplace and commitment to employee well-being.

Qualifications

• Provide genuine, friendly, personable, and professional service.
• Demonstrate excellent listening skills in a fast-paced environment.
• Proactively resolve escalated customer issues.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Acknowledge customer questions and concerns.
• Support sales and operations team members.

Skills

Effective communication

Interpersonal skills

Organizational skills

Flexibility

Listening skills

Multi-tasking

Job description

Raymour & Flanigan Furniture and Mattresses in Newington is seeking a Customer Service Representative to enhance the customer shopping experience by assisting with scheduling deliveries, managing payments, and addressing customer inquiries. The ideal candidate will demonstrate effective communication and organizational skills and thrive in a fast-paced environment. Flexibility to work a retail schedule, including nights and weekends, is essential. Join a company known for its inclusive workplace and commitment to employee well-being.