Customer Service Specialist - Flexible Retail Schedule

Raymour & Flanigan Furniture and Mattresses; Newington (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses in Newington, CT is hiring a Customer Service Representative at an hourly rate of $18-$20. You will help customers with scheduling deliveries, managing payments, and addressing questions, working either independently or on a small team to enhance the shopping experience.

We offer competitive compensation with health benefits, 401k with company match plus profit sharing, cross training, and opportunities to grow.

Qualifications

• Provide genuine, friendly, personable, professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for customer concerns and requests.
• Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Responsibilities

• As a Customer Service Representative, you will play an important role in the lifecycle of every customer's purchase, bridging the gap between dream and reality by helping with scheduling deliveries and managing payments.
• Work independently or in a small team to strengthen the customer shopping experience.

Skills

Customer service

Communication

Active listening

Issue resolution

Team support

Flexible schedule

Job description

Raymour & Flanigan Furniture and Mattresses in Newington, CT is hiring a Customer Service Representative at an hourly rate of $18-$20. You will help customers with scheduling deliveries, managing payments, and addressing questions, working either independently or on a small team to enhance the shopping experience.

We offer competitive compensation with health benefits, 401k with company match plus profit sharing, cross training, and opportunities to grow.