Customer Experience Associate - One-Call Resolution

Everon; Wichita (KS); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Full benefits after 31 days

Casual, engaging environment

Paid vacation time

Tuition reimbursement

Work-from-home potential based on need

Descripción de la vacante

Everon in Wichita, KS is seeking a Customer Care Associate I to be the friendly first point of contact for customers, handling billing questions, light troubleshooting, and service updates with a focus on one-call resolutions. You will listen carefully, apply problem-solving skills, and deliver a courteous, accurate customer experience daily.

The role offers thorough training, full benefits after 31 days, and opportunities to grow within a national team.

Formación

• We’re looking for someone with a high school diploma or equivalent and at least one year of customer service experience.
• Strong communication, problem-solving, and listening skills are essential.
• Attention to detail, time management, and the ability to work with confidential information are required.

Responsabilidades

• Serve as the first point of contact for customers, aiming for one-call resolutions.
• Provide light technical support/troubleshooting and address billing concerns.
• Maintain a positive customer experience and handle inbound calls from various channels.
• Attend team meetings, accept feedback, and pursue development opportunities.
• May work weekend, holiday, or overtime shifts as needed.

Conocimientos

Customer service experience

Technical aptitude

Attention to detail

Time management

Communication skills

Team collaboration

Decision making

Professional attitude

Organizational skills

Educación

High school diploma or equivalent

Descripción del empleo

Everon in Wichita, KS is seeking a Customer Care Associate I to be the friendly first point of contact for customers, handling billing questions, light troubleshooting, and service updates with a focus on one-call resolutions. You will listen carefully, apply problem-solving skills, and deliver a courteous, accurate customer experience daily.

The role offers thorough training, full benefits after 31 days, and opportunities to grow within a national team.