Customer Service Representative

Everon; Wichita (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Full benefits after 31 days

Casual, engaging environment

Paid vacation time

Tuition reimbursement

Work-from-home potential based on need

Job summary

Everon in Wichita, KS is seeking a Customer Care Associate I to be the friendly first point of contact for customers, handling billing questions, light troubleshooting, and service updates with a focus on one-call resolutions. You will listen carefully, apply problem-solving skills, and deliver a courteous, accurate customer experience daily.

The role offers thorough training, full benefits after 31 days, and opportunities to grow within a national team.

Qualifications

• We’re looking for someone with a high school diploma or equivalent and at least one year of customer service experience.
• Strong communication, problem-solving, and listening skills are essential.
• Attention to detail, time management, and the ability to work with confidential information are required.

Responsibilities

• Serve as the first point of contact for customers, aiming for one-call resolutions.
• Provide light technical support/troubleshooting and address billing concerns.
• Maintain a positive customer experience and handle inbound calls from various channels.
• Attend team meetings, accept feedback, and pursue development opportunities.
• May work weekend, holiday, or overtime shifts as needed.

Skills

Customer service experience

Technical aptitude

Attention to detail

Time management

Communication skills

Team collaboration

Decision making

Professional attitude

Organizational skills

Education

High school diploma or equivalent

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Major Responsibilities

We have an exceptional career opportunity for a Customer Care Associate I.

As our customers’ first point of contact, you will be the friendly voice of Everon, providing an excellent customer experience by providing a one-call resolution, such as: addressing billing concerns, light troubleshooting, placing systems on test, etc. We will rely on you to listen to our customers and use your logical reasoning skills, technical expertise, creativity, and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience.

Important: This position will report daily to worksite 800 E Waterman St, Wichita, KS

A day in the life of a Customer Care Associate I can look like:

• Receiving inbound calls from customers, relaying important information about their life-safety system and services, updating customer accounts and solving billing questions – ultimately, a one-call resolution.
• Providing light technical support / troubleshooting their problems.
• Providing an excellent customer experience, always.
• Proficient in handling all inbound Commercial & National calls.
• Willing to receive feedback, attend team meetings, and 1:1 development time to grow and develop your career at Everon.
• Must meet minimum expectations for the position in regard to key performance metrics & be dependable, consistently.
• Position may require weekend, holiday, 1st, 2nd, or 3rd shift work and mandatory overtime.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid training
• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time (we all need to recharge).
• Tuition reimbursement, employee referral bonuses.
• Potential opportunities to work from home based on business needs.
• A culture of coaching, development, and career growth opportunities.

Qualifications - External

Knowledge, Skills and Abilities

We’re looking for someone with results they are proud of like:

• High school diploma or equivalent required.
• Minimum of one (1) year of customer service experience required.
• Technical aptitude, problem solving skills.
• Must possess excellent accuracy and detail-oriented skills.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Excellent team building, customer service, and interpersonal skills.
• Must possess good decision-making skills and be very organized

Abilities

• Ability to read and comprehend simple instructions, short correspondence, and emails.
• Ability to effectively interact with customers and internal Everon employees.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to work with and maintain confidential information.
• Ability to adapt to changes in the work environment, delays, or unexpected events; manage competing demands; change approach or method to best fit the situation.
• Ability to concentrate on a task over a period without being distracted.
• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English