Remote Client Services Rep — One-Call Resolution

Everise; South Dakota; Remote; USD 31,000 - 42,000; Full time

Benefits offered by this job

Incentives for reaching goals

Medical, dental, vision coverage

401K benefits

Paid time off (PTO)

Job summary

Everise is seeking a dedicated Customer Service Representative to handle inbound calls from our clients' members. This is a work-at-home position based in the United States, with benefits including medical, dental, vision, and a 401(k).

You will gather customer information, assess needs, and educate customers on available products and services to resolve inquiries efficiently. Successful candidates demonstrate patience, empathy, and strong communication, with flexibility to work weekends,

Qualifications

• Provide outstanding customer service by handling inbound calls.
• Gather accurate customer information and resolve issues on first contact.
• Educate customers on products and services to meet needs.
• Maintain compliance with company policies while aiding clients.

Responsibilities

• Resolve issues on first call when possible; escalate when needed.
• Meet or exceed performance metrics.
• Balance policy with client benefit in decisions.
• Suggest process improvements and participate in optimization.
• Work from a dedicated home area.
• Show passion for customer care, especially for seniors.
• Identify needs and clearly explain products and services.
• Flexible scheduling including weekends/evenings/holidays.
• Maintain high integrity and customer satisfaction.
• Stable internet and wired connection required for work-at-home setup.

Skills

Customer service

Communication

Empathy

Flexibility

Job description

Everise is seeking a dedicated Customer Service Representative to handle inbound calls from our clients' members. This is a work-at-home position based in the United States, with benefits including medical, dental, vision, and a 401(k).

You will gather customer information, assess needs, and educate customers on available products and services to resolve inquiries efficiently. Successful candidates demonstrate patience, empathy, and strong communication, with flexibility to work weekends,