Remote Client Services Specialist - One-Call Resolution

Everise; Bastrop (LA); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K benefits

Paid time off

Job summary

Everise, a global experience company, is seeking a dedicated customer service professional to answer inbound calls for our clients' members from a home-based setup.

In this role, you will demonstrate empathy, resolve issues on first contact when possible, document customer information, and meet performance metrics while enjoying a comprehensive benefits package and a structured work-at-home program.

Qualifications

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited

Job description

Everise, a global experience company, is seeking a dedicated customer service professional to answer inbound calls for our clients' members from a home-based setup.

In this role, you will demonstrate empathy, resolve issues on first contact when possible, document customer information, and meet performance metrics while enjoying a comprehensive benefits package and a structured work-at-home program.