Remote Client Services Pro | One-Call Resolution

Everise; Clayton (NM); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid time off

Work from home

Job summary

Everise is seeking dedicated customer service professionals to handle inbound calls for members from home. You will deliver compassionate support, document interactions, and strive to meet or exceed client metrics while maintaining high standards of service.

A dedicated home work area is required, with reliable broadband and a standard home-office setup. This role emphasizes customer satisfaction, integrity, and the ability to adapt to schedule flexibility, including evenings and weekends.

Qualifications

• Answer inbound phone calls for clients' members.
• Meet or exceed performance metrics.
• Document customer information accurately.
• Ability to work from home with required setup.

Responsibilities

• Resolve issues via one-call resolution guidelines.
• Drive process improvements to benefit clients.
• Ensure call disposition and data entry.
• Maintain integrity and customer satisfaction.
• Flexible scheduling including weekends/evenings.

Skills

Inbound calls

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Everise is seeking dedicated customer service professionals to handle inbound calls for members from home. You will deliver compassionate support, document interactions, and strive to meet or exceed client metrics while maintaining high standards of service.

A dedicated home work area is required, with reliable broadband and a standard home-office setup. This role emphasizes customer satisfaction, integrity, and the ability to adapt to schedule flexibility, including evenings and weekends.