Customer Care Representative Hays, KS

Nex-Tech Wireless; Hays (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay with monthly commisson

401(k) with company match

Health, dental & vision insurance

Life and AD&D insurance

Short and long-term disability

Job summary

Nex-Tech Wireless in Kansas is seeking a Customer Care Representative to assist customers with product and billing questions via phone, chat, and email.

You will collaborate with other departments to resolve issues, support sales, and follow up to ensure lasting satisfaction. The role requires a customer‑focused attitude, strong communication, and flexibility to work evenings, weekends, and some holidays.

Qualifications

• 1 year of customer service, call center experience, or equivalent work experience.
• High School Diploma or equivalent.
• Customer-focused attitude.
• Strong communication and problem-solving skills.
• Availability to work evenings, weekends, and some holidays.

Responsibilities

• Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries.
• Collaborate with other departments to resolve product and service issues for customers.
• Assist sales associates with service and account issues.
• Follow up with customers to ensure continued customer satisfaction.
• Maintain a proficient knowledge of products and services.

Skills

Customer service

Call center experience

Strong communication

Problem-solving

Evenings/weekends/holidays

Education

High School Diploma

Job description

Do you enjoy talking on the phone and helping customers? Do you like dealing with the latest and greatest cell phone technology? Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!

We are seeking customer-oriented candidates to:

• Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries
• Collaborate with other departments to resolve product and service issues for customers
• Assist sales associates with service and account issues
• Follow up with customers to ensure continued customer satisfaction
• Maintain a proficient knowledge of products and services

Required Skills and Qualifications:

• One year of customer service, call center experience, or equivalent work experience
• High School Diploma or equivalent
• Customer-focused attitude
• Strong communication and problem-solving skills
• Availability to work evenings, weekends, and some holidays

We proudly offer:

• Competitive pay and opportunity for monthly commission
• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Life, Dependent Life, and AD&D Insurance
• Short and Long-term Disability Insurance