Customer Experience Associate — Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Cleveland (OH); Hybrid; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Cleveland, OH to deliver a distinctive customer experience and help grow loyalty across branches.

You will engage customers, educate them on digital tools, and identify banking opportunities for referrals while supporting daily branch operations. In this in-office role, you will collaborate with branch teams to ensure accurate processing and compliance, and you will use technology to enhance service delivery and

Qualifications

• No degree required; related experience or certifications may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and present PNC products.
• Supports proactive sales conversations through a defined sales process and branch operations.

Skills

Customer experience

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Accountability

Banking

Branch banking

Client loyalty

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Cleveland, OH to deliver a distinctive customer experience and help grow loyalty across branches.

You will engage customers, educate them on digital tools, and identify banking opportunities for referrals while supporting daily branch operations. In this in-office role, you will collaborate with branch teams to ensure accurate processing and compliance, and you will use technology to enhance service delivery and