Auto Collision Support Specialist

Caliber Collision; King of Prussia (PA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Overtime pay

Paid vacation & holidays

Career growth

Job summary

Caliber Collision King Of Prussia is seeking a Customer Service Representative to perform all-purpose duties, including greeting customers and delivering outstanding service. The role involves monitoring center workload, coordinating rental car/tow services, and understanding insurance partner requirements related to authorizations and billing.

The ideal candidate has 1+ year in customer-facing roles, strong communication skills, and the ability to navigate multiple software systems in a

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems.
• Ability to handle competing priorities in a fast-paced environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor workload at the center and advise load level requests as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Customer service

Communication

MS Office

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Caliber Collision King Of Prussia is seeking a Customer Service Representative to perform all-purpose duties, including greeting customers and delivering outstanding service. The role involves monitoring center workload, coordinating rental car/tow services, and understanding insurance partner requirements related to authorizations and billing.

The ideal candidate has 1+ year in customer-facing roles, strong communication skills, and the ability to navigate multiple software systems in a