Customer Experience Coordinator

Platinum Coastal Group; Chicago (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level on-site coordinator to help shape a positive customer experience through direct interaction with customers, clients, and onsite coworkers.

You’ll support check-ins, greet visitors, coordinate with departments, and log feedback to identify service opportunities. The role emphasizes strong communication, dependability, and coachability in a fast-moving environment.

Qualifications

• Entry-level friendly and personable
• Strong communication and professional demeanor
• Comfortable starting conversations with diverse people
• Organized and coachable in a fast-moving environment

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

Skills

Customer experience

Customer service

Communication

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer service,customer