Member Experience Associate

Platinum Coastal Group; Indianapolis (IN); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Platinum Coastal Group is seeking an entry-level, on-site team member to create a welcoming experience for members and guests. You will engage with people, share information about services and activities, and help manage routine requests in a fast-paced environment.

The role emphasizes face-to-face interaction with customers and onsite coworkers, ideal for someone personable, organized, and coachable with transferable experience from retail, hospitality, or student campus activities.

Formación

• Entry-level role requiring personable, dependable approach.
• Ability to start conversations and communicate professionally.

Responsabilidades

• Welcome members and guests and provide information about services and activities.
• Assist with routine requests and concerns from members.
• Support onsite member events and engagement.
• Engage with customers, clients, and community participants onsite.

Conocimientos

entry-level

customer service

focus

Descripción del empleo

About This Position

This entry-level role creates a positive onsite experience for members through service, engagement, and relationship building.

Your focus

• Welcome members and guests
• Provide information about services and activities
• Assist with routine requests and concerns
• Support onsite member events and engagement

On‑site expectation

This is an on‑site position with regular face‑to‑face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What we value:

A strong entry‑level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast‑moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people‑facing work may also be relevant.

Skills

entry‑level,customer service,focus