Customer Experience Associate

Nordstrom, Inc.; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Paid Time Off

Job summary

Hours vary to accommodate evenings and weekends, with opportunities to promote Nordstrom Loyalty and new tools. Build relationships, learn systems, and contribute to a high-energy retail environment built on accountability.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.

Skills

Relationship building

Multiplatform OS

Communication

POS training

Tools

MS Windows

iOS

Android

Job description

Hours vary to accommodate evenings and weekends, with opportunities to promote Nordstrom Loyalty and new tools. Build relationships, learn systems, and contribute to a high-energy retail environment built on accountability.