Customer Service Specialist — Order Fulfillment & Support

Lewisburg Container; Cypress (TX); Presencial; USD 42.000 - 52.000; Tempo integral

Benefícios oferecidos por esta vaga

Insurance benefits

Paid holidays

401(k) with match

Tuition reimbursement

HSA

Resumo da vaga

Pratt Industries in Cypress, TX, is hiring a Customer Service Representative to serve as the primary contact for customers. You will take and process orders, update records, and coordinate with internal departments to support sales and ensure satisfaction.

The role requires attention to detail, effective communication, and a willingness to assist the sales team in pursuing additional opportunities. Pratt Industries offers robust benefits and growth opportunities.

Qualificações

• Education: High school diploma or GED.
• Manufacturing experience preferred.
• Strong reading, writing and math skills.
• Familiarity with ISO and QS quality standards.

Responsabilidades

• Take orders from customers or sales reps and process them accurately.
• Maintain comprehensive customer files and records.
• Coordinate with internal teams to fulfill customer needs.
• Handle inquiries, resolve complaints, and support sales efforts.
• Record and distribute order changes and manage changes timely.
• Follow safety, quality and company procedures.

Conhecimentos

Customer service

Order processing

Attention to detail

Proactive communication

Sales support

Formação

High school diploma or GED

Ferramentas

CRM software

Descrição da vaga

Pratt Industries in Cypress, TX, is hiring a Customer Service Representative to serve as the primary contact for customers. You will take and process orders, update records, and coordinate with internal departments to support sales and ensure satisfaction.

The role requires attention to detail, effective communication, and a willingness to assist the sales team in pursuing additional opportunities. Pratt Industries offers robust benefits and growth opportunities.