Customer Experience Ambassador - Multi-Channel Orders

The Republic of Tea; Nashville (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Republic of Tea in Nashville, TN is seeking a Customer Service Representative – Minister of Citizen Services to join our TEAm. You will assist Citizens (customers) with orders, account updates, and everyday needs, handling phone, email, chat, and online portal inquiries.

Ideal candidates bring at least 1 year of customer service experience, strong communication skills, and comfort with fast-paced, team-oriented environments.

Qualifications

• High School diploma or equivalent.
• Minimum of one (1) year of customer service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook.
• Basic understanding of ERP systems and order fulfillment processes, or the ability to learn quickly.
• Experience in a call center or customer contact environment (preferred).
• Prior experience with order entry or consumer goods organizations (preferred).
• Familiarity with multi-channel customer service platforms (preferred).

Responsibilities

• Respond to incoming customer inquiries via phone, email, chat, fax, and online portals.
• Accurately enter and process customer orders across all ordering channels.
• Assist with managing customer accounts and maintaining accurate customer data within internal systems.
• Resolve routine customer questions and concerns using established guidelines and procedures.
• Escalate complex or non-routine issues to senior team members or supervisors as appropriate.
• Provide back-up coverage for the customer service switchboard as needed.
• Meet or exceed established daily productivity, quality, and service level goals.
• Perform other duties as assigned.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Teamwork

Time management

Adaptability

Education

High School diploma or equivalent

Tools

Microsoft Outlook

ERP systems

Job description

The Republic of Tea in Nashville, TN is seeking a Customer Service Representative – Minister of Citizen Services to join our TEAm. You will assist Citizens (customers) with orders, account updates, and everyday needs, handling phone, email, chat, and online portal inquiries.

Ideal candidates bring at least 1 year of customer service experience, strong communication skills, and comfort with fast-paced, team-oriented environments.