Multi-Channel Customer Advocate | Great Benefits & Growth

Tennova Medical Group - Greater Knoxville; Powell (TN); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person channels. The role requires strong problem-solving and attention to detail to ensure timely resolutions while maintaining service standards.

You will work with multiple departments to escalate and resolve issues, ensure accurate documentation, and provide exceptional service in a fast-paced environment.

Qualifikationen

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Aufgaben

• Responds to customer inquiries via phone, email, live chat, and written correspondence with courteous, professional interaction.
• Handles inbound calls from internal and external customers, creates service cases, documents interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Resolves customer complaints, billing issues, and service concerns per policies and procedures.
• Updates and maintains customer records and case notes accurately in the system.

Kenntnisse

Google Suite

Soft phone software

ERP knowledge

Strong communication

Multi-tasking

Data entry accuracy

De-escalation

Ausbildung

Associate Degree or coursework in Business/Communications

Tools

ServiceNow

CRM systems

Microsoft Office

Jobbeschreibung

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person channels. The role requires strong problem-solving and attention to detail to ensure timely resolutions while maintaining service standards.

You will work with multiple departments to escalate and resolve issues, ensure accurate documentation, and provide exceptional service in a fast-paced environment.