Customer Service Representative

Atlas Empowered; Nashville (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Atlas Empowered in Nashville, TN, is seeking a friendly Customer Service Representative to be the face of the brand. This entry-level role offers paid training and first-hand experience in customer service, communication, and events within a nonprofit and community-focused environment.

Join a team that supports growth, empowerment, and meaningful community initiatives, with opportunities for advancement in a collaborative, team-oriented setting.

Qualifications

• Friendly, outgoing and comfortable talking with new people.
• Strong communication and customer service skills.
• Positive attitude and willingness to learn.
• Dependable and able to work well in a team environment.
• Customer service, retail, hospitality, events, or sales experience is helpful but not required.
• College students, recent graduates, and entry-level candidates are encouraged to apply.

Responsibilities

• Serve as the primary point of contact for customers, handling inquiries, concerns, and requests in a professional manner.
• Deliver exceptional customer experiences through in-person, phone, and/or written communication.
• Resolve customer issues efficiently by identifying problems and providing timely, effective solutions.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Meet and exceed individual and team performance metrics and service goals.
• Stay up to date on company products, services, and promotions to effectively assist customers.

Skills

Customer service

Communication

Teamwork

Positive attitude

Dependability

Tools

CRM tools

Job description

About the Role:

Atlas Empowered is looking for an enthusiastic and driven Customer Service Representative to join our growing team in Nashville, TN! This is an exciting opportunity to be the face of our brand, building meaningful connections with customers while making a real impact every day. If you thrive in a fast-paced environment and love helping people, we want to hear from you!

Responsibilities:

• Serve as the primary point of contact for customers, handling inquiries, concerns, and requests in a professional manner
• Deliver exceptional customer experiences through in-person, phone, and/or written communication
• Resolve customer issues efficiently by identifying problems and providing timely, effective solutions
• Maintain accurate records of customer interactions and transactions using CRM tools
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
• Meet and exceed individual and team performance metrics and service goals
• Stay up to date on company products, services, and promotions to effectively assist customers

What We’re Looking For

• Friendly, outgoing, and comfortable talking with new people
• Strong communication and customer service skills
• Positive attitude and willingness to learn
• Dependable and able to work well in a team environment
• Customer service, retail, hospitality, events, or sales experience is helpful but not required
• College students, recent graduates, and entry-level candidates are encouraged to apply

What We Offer

• Paid training – no previous experience required
• Entry-level professional experience
• Hands-on customer service, communication, and event experience
• Opportunities for advancement and leadership development
• Supportive and team-oriented work environment
• Experience working with nonprofit and community-focused campaigns

If you’re looking to develop your communication skills, gain professional experience, and work with a team that supports meaningful community initiatives, we’d love to hear from you.

About Us:

Atlas Empowered is a dynamic and people-first company based in Nashville, TN, dedicated to delivering outstanding service and creating real value for the customers we serve. Our team is built on a culture of growth, positivity, and empowerment — where every employee has the opportunity to thrive and advance. We're proud of the community we've built and are always looking for passionate individuals to grow with us.