Customer Experience Specialist - Multi-Brand Support & Sales

Restorative Industries; Tennessee; On-site; USD 35,000 - 50,000; Full time

Job summary

A growing service company in Tennessee seeks a motivated Customer Service & Support Specialist. This role involves delivering excellent customer experiences by handling communications, processing orders, and maintaining customer relationships. The ideal candidate will have strong communication skills and experience with e-commerce platforms like Shopify. Join a dynamic team committed to operational excellence and customer satisfaction in a fast-paced environment.

Qualifications

• Proven experience in a customer service or administrative role is required.
• Comfortable working across multiple brands and customer types.
• Experience in the home services or wood care industry is a plus.

Responsibilities

• Handle all inbound communication promptly and professionally.
• Process and manage Shopify orders with speed and accuracy.
• Educate and guide customers to close sales over the phone.

Skills

Strong verbal and written communication skills

Highly organized and detail-oriented

Confident handling high call volumes

Positive attitude to help others

Experience in a receptionist or inside sales role

Tools

Shopify

CRM systems (HubSpot, Salesforce)

Job description

A growing service company in Tennessee seeks a motivated Customer Service & Support Specialist. This role involves delivering excellent customer experiences by handling communications, processing orders, and maintaining customer relationships. The ideal candidate will have strong communication skills and experience with e-commerce platforms like Shopify. Join a dynamic team committed to operational excellence and customer satisfaction in a fast-paced environment.